Terms & Conditions

Ordering & Delivery Timings

Please make sure all orders are in by 3pm business day prior to delivery.

Cold orders may arrive up to 45 minutes prior to the scheduled delivery time.

Hot orders may arrive up to 10 minutes prior to the scheduled delivery time. 

If access is not available at the time of delivery we may not be able to wait.  Please ensure access is available.

Delivery Zones

We offer a free delivery across both Melbourne and Brisbane CBD (within 5km) – our minimum order required for this is $60.00

  • Please see our delivery charges and minimum order requirements for zones 1-2-3
    • Zone 1 5 – 10 kms $100 minimum order $30 delivery fee.
    • Zone 2 10 – 20 kms $100 minimum order $50 delivery fee.
    • Zone 3 25+ kms – P.O.A

Weekend orders and surcharges

All orders scheduled for delivery on Saturdays and Sundays and will incur additional staffing and production charges.

Trading times

7 days a week, (weekend surcharges may apply)

Office 8am to 6pm Monday to Friday.

Order Alterations

We always try to accommodate changes in catering numbers and requirements. Changes must be lodged by 3.00pm the day prior to the order.

Same Day Orders

Same day orders may incur an admin and processing fee.

Our team is available to assist you and as a result we will make every effort to provide catering for last minute orders. We appreciate that you may not always be notified in advance of forthcoming function, therefore we will do our best to help

Cancellations

We require 24 hour notice on cancellations.

If the food has been made and we can’t relocate it elsewhere, you’ll be charged the full fee for your order.

Pricing Variations

All prices are correct at time of printing and are quoted on current costs. These may vary at any time. Due to seasonal or supplier shortages Catering & Events by Ecco Hospitality reserves the right to alter or adapt menus or services.

GST

The prices quoted are inclusive of all applicable GST charges.

Payment

For first times customers we require credit card details for all orders and a 50% deposit will be required to secure your initial booking.

Please note invoices may change after an event due to alcohol consumption and/ or staffing hours.

We accept the following payments: EFT, Visa, MasterCard & AMEX (surcharges apply Amex 2.6% | Visa & MasterCard 1.3%)

Payment Terms

Our payment terms are 7days from date of delivery and unless prearranged, late payments may incur a 10% administration fee.

Lost or Broken Equipment

Any lost or broken equipment will be charged at replacement cost.

Get in Touch.

Talk To Us Today

Mon – Fri 8am to 5pm
03 9416 0541

Next Day Orders

Order online before 3pm

Last Minute Oders?

Call us – we can help.
03 9416 0541