Terms and Conditions have changed due to COVID-19.

Ordering & Delivery Timings

All orders that are placed now include a mandatory 20% deposit.

This will need to be pre-paid prior to your delivery date, for confirmation of your order.

This fee is non-refundable if orders are significantly altered or cancelled for any reason 5 days before the delivery time.

By confirming your order with us, you are agreeing to these terms.

Please make sure all orders are confirmed by 12pm two  business days prior to delivery (48 hours)

Any changes or cancellations to orders is at the discretion of the Management Team.

Additional costs may be included for any changes made.

Cold orders may arrive up to 45 minutes prior to the scheduled delivery time.

Hot orders may arrive up to 10 minutes prior to the scheduled delivery time.

If access is not available at the time of delivery we may not be able to wait.  Please ensure access is available.

Delivery Zones

We offer a free delivery across both Melbourne and Brisbane CBD (within 5km) – our minimum order required for this is $250.00

• Please see our delivery charges and minimum order requirements for zones 1-2-3
• Zone 1 5 – 10 kms $250 minimum order $30 delivery fee.
• Zone 2 10 – 20 kms $350 minimum order $50 delivery fee.
• Zone 3 25+ kms – P.O.A

Weekend orders and surcharges

All orders scheduled for delivery on Saturdays and Sundays and will incur additional staffing and production charges.

Trading times

7 days a week, (weekend surcharges may apply)

Office 9am to 6pm Monday to Friday.

Order Alterations

We always try to accommodate changes in catering numbers and requirements. Changes must be lodged by 3.00pm the day prior to the order.

Same Day Orders

All Same day orders incurs an admin and processing fee.

Our team is available to assist you and as a result we will make every effort to provide catering for last minute orders. We appreciate that you may not always be notified in advance of forthcoming function, therefore we will do our best to help

Cancellations

We require 48 hour notice on cancellations.

The deposit fee for confirmation of orders is non-refundable if orders are cancelled for any reason within a 48 hour time period before the delivery time. Any changes or cancellations to orders after this time is at the discretion of the Management Team.

Pricing Variations

All prices are correct at time of printing and are quoted on current costs. These may vary at any time. Due to seasonal or supplier shortages Catering & Events by Ecco Hospitality reserves the right to alter or adapt menus or services.

GST

The prices quoted are NOT inclusive of all applicable GST charges.

Payment

Due to COVID-19 we require either a Credit Card, Purchase Order /number or EFT transfer confirmation or remittance for confirmation of all orders.

Please note invoices may change after an event due to alcohol consumption and/ or staffing hours.

We accept the following payments: EFT, Visa, MasterCard & AMEX (surcharges apply Amex 2.8% | Visa & MasterCard 1.8%)

Payment Terms

A 20% Deposit is required to be paid before your catering occurs.

Our payment terms are 7days from date of delivery and unless prearranged, late payments after this time incur a 10% administration fee.

Lost or Broken Equipment

Any lost or broken equipment will be charged at replacement cost.